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What Governs Your Account at keralalottery

Every account on keralalottery operates under a clear set of terms that define your rights, our responsibilities and how disputes are handled — all shaped around Indian law…

Account TermsPrivacy PolicyCookie PolicyData Retention RightsDispute Process
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keralalottery What Governs Your Account at keralalottery
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under our terms, a dispute to raise, or a data-access request to submit, there are three direct ways to contact our policy team.

Email the Policy Team Send your legal query, data-access request or formal dispute to our policy inbox. We acknowledge every email within 24 hours and aim to resolve most matters within two working days of receiving full details.
Live Chat Support Our chat support team is available daily and can escalate policy or account-rights questions directly to the relevant team. For straightforward terms queries, chat is usually the fastest path to a clear answer.
Written Correspondence For formal legal notices or statutory data-access requests under applicable Indian law, you may also submit your request in writing. Full postal and registered-email details are listed at the bottom of the terms document.
HOW WE HANDLE THIS

Data Handling, Cookies, Security and Your Controls

Our account-security and data practices are designed to give you visibility and control over what we hold, how long we hold it and how you can request changes.

Data We Collect

We collect only the information needed to operate your account: name, contact details, payment identifiers for UPI, Paytm or PhonePe, and transaction history. We do not sell your data to third parties or use it for unrelated marketing purposes.

Cookie Policy

Cookies on our site serve three purposes: keeping your session active, remembering your lobby preferences, and measuring which pages are visited. You can adjust your cookie preferences at any time via the consent panel in your account settings.

Account Security

Accounts are protected by password hashing, two-factor authentication options and session-timeout controls. Suspicious login attempts trigger an automatic email alert to your registered address so you can act quickly if something looks wrong.

Retention Schedule

We retain account data for the period required by applicable Indian financial and gaming regulations, and no longer. Once the retention period expires, data is deleted or anonymised. You can request a copy of your retention schedule from the policy team.

Your Right to Access

You can request a full export of the personal data we hold on your account at any time. We provide this in a machine-readable format within the statutory timeframe. The request process takes about five minutes and is handled entirely through your account dashboard.

Requesting Changes or Deletion

If any data we hold is inaccurate, you can request a correction directly via account settings. Deletion requests are handled in line with our retention obligations — we will confirm exactly what can be removed and when, in writing.

Frequently Asked Questions About Our Legal Terms

The questions below cover the policy and account-rights topics we hear about most. If your question is not listed here, our policy team is reachable by email or live chat and will respond within two working days.

Access depends on the laws in your specific state and locality. It is available where local law permits. We recommend checking whether online lottery participation is lawful in your region before opening an account with us.

We store your registration details, payment identifiers linked to UPI, Paytm or PhonePe, transaction records and support-interaction history. We hold this data only for as long as required by applicable Indian regulations, then delete or anonymise it.

Log into your account, go to Settings, and use the Data Export option. Your information will be prepared in a machine-readable file and made available within the timeframe required by law — typically within 30 days of your request.

Yes, you can raise a deletion request via your account settings or by emailing the policy team. We will confirm which data can be removed immediately and which must be kept for the statutory retention period, and we will give you a written response.

Disputes follow the process set out in our full terms agreement — you first raise the matter with our support team, and if unresolved, it escalates to our policy team within five working days. Formal disputes are handled under applicable Indian law.

We email you at your registered address before any material change to our terms takes effect. The email clearly states what is changing and when. Continued use of your account after that date means you accept the updated terms.

Minor details like contact preferences can be changed directly in account settings. For identity or payment-linked corrections — such as a name change tied to your UPI or Paytm record — contact the policy team with supporting documentation and we will process the update.

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