Reference

Terms That Govern Your keralalottery Account

These terms set out the rights and obligations that apply when you open and use your keralalottery account — covering everything from how deposits clear via UPI, Paytm…

Applies to all India accountsUPI, Paytm & PhonePe coveredUpdated for current Indian lawAccount holder rights included
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keralalottery Terms That Govern Your keralalottery Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to exercise a right described here — such as requesting account data, raising a dispute, or flagging a billing discrepancy on…

Live Chat Connect with our support team directly through the live chat window on the site. For terms-related questions, have your account ID and the relevant clause number ready so we can resolve it faster.
Email Support Send a detailed message to our support address for written confirmation of any terms interpretation or account decision. Email is the recommended channel when you need a documented response for your records.
Help Centre Our help centre hosts plain-language summaries of key clauses, including withdrawal conditions, account suspension rules, and how to request a copy of data we hold on your account.
HOW WE HANDLE YOUR ACCOUNT

Data, Cookies, Security and Your Rights

Beyond the payment and eligibility rules, these terms cover how we hold your account data, what cookies we set, and what you can ask us to do with your information.

Account Data We Hold

We store the information you provide at registration — name, contact details, and payment method references — for as long as your account is active and for the period required by applicable law after closure. We do not sell this data to third parties.

Cookie Usage

We set session and analytics cookies to keep you logged in and to understand which parts of the lobby you visit most. You can manage cookie preferences through your browser settings; disabling certain cookies may affect live-table streaming quality.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately via live chat. We will freeze the account within minutes of a verified security report to prevent further activity.

Data Retention Period

Account records — including deposit history via UPI, Paytm, and PhonePe — are retained for a minimum of five years after account closure, in line with financial record-keeping requirements. You may request a summary of held data at any time.

Requesting Changes to Your Data

To correct inaccurate personal data or request deletion where permitted by law, submit a written request through the email support channel. We will acknowledge the request within 48 hours and complete eligible actions within 30 days.

Who to Contact for Compliance Matters

For formal data-rights requests, account-closure disputes, or concerns about how these terms have been applied to your account, write to our compliance team via the email address listed in the help centre. Responses are sent in writing.

Frequently Asked Questions on These Terms

These questions cover the parts of our terms that account holders ask about most — from eligibility and payment rules to data rights and how to raise a dispute. If your question is not answered here, the support team can help.

Yes. These terms apply to all accounts opened on keralalottery.asia, including those held by account holders in India. Access to specific features depends on local law and is available only where local law permits in your state or region.

You may raise a formal dispute by writing to our support team via email. Provide your account ID, the transaction reference, and the amount in question. We will review the decision and send a written response within five business days.

Yes. Submit a data access request through the email support channel. We will compile a summary of account data — including deposit records from UPI, Paytm, or PhonePe transactions — and send it to your registered email within 30 days.

We post a notice on the site when terms are updated and, where practical, send an alert to your registered email. Continued use of your account after the effective date of any update means you have accepted the revised terms.

We store payment method references — not full account credentials — as required to process withdrawals and reconcile deposits. These references are held securely and retained for the period required by applicable financial regulations.

If your account is suspended, you will receive a notification to your registered email explaining the reason. You may request a review by contacting support via email. Funds held in your account wallet at the time of suspension remain accessible subject to verification.

Send a closure request to support via email or live chat. We will process the request after completing any pending withdrawal verifications. Account data will be retained for the minimum period required by law after closure, as described in these terms.

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