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How keralalottery Handles Your Personal Data

At keralalottery, we take the privacy of every account holder seriously — this page explains exactly what data we collect when you use keralalottery.

Data collected only for account purposesEncrypted storage at all timesYour right to request deletionNo third-party data sellingUPI & Paytm transaction data protected

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What Data We Collect and Why

keralalottery Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on keralalottery.asia, we collect the name, email address, phone number and payment identifiers you provide — for example, your UPI VPA, Paytm-linked mobile number, or PhonePe handle. We use this data to process transactions, verify your identity and keep your account

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secure. We do not collect payment credentials such as UPI PINs or bank passwords; those remain with your payment provider. Log data — including IP addresses, device type and browsing timestamps — is gathered automatically to detect unauthorised access. We retain account data for as long
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as your account remains active and for a further period required by applicable Indian law, after which it is securely deleted. Your eligibility to use this platform and the rights you hold over your data depend on local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how we handle your data, want to request a copy of information we hold, or wish to raise a concern about data use, our privacy team…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy email. Include your registered mobile number so we can locate your account and respond accurately within seven business days.

Live Chat Support Open the chat widget on keralalottery.asia to speak with a support agent about privacy concerns. Our chat team can log your request and escalate it to the privacy officer on the same day.

Written Correspondence For formal data requests or complaints, you may write to our registered correspondence address listed in the Contact Us page. Please include your account email and the nature of your privacy concern for faster processing.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Every measure below reflects how we actually operate your account data on keralalottery.asia — from the moment you deposit via UPI to the day you request account closure.

Encrypted Data Storage

All personal and payment data is stored using AES-256 encryption at rest and TLS 1.3 in transit. This means your UPI identifiers and account details are unreadable to anyone without authorised decryption keys.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time; blocking analytics cookies does not affect your ability to log in.

Account Access Security

Two-step verification is available for your keralalottery account. We log every login attempt — including device, IP and timestamp — and will alert you by SMS if an unrecognised device accesses your account.

Data Retention Policy

Active account data is kept for the duration of your account plus the statutory period required under Indian law. Once that period lapses, personal identifiers are purged from our live databases and backups on a rolling 90-day schedule.

Third-Party Data Sharing

We share your data only with payment processors (UPI, Paytm, PhonePe networks) and identity verification partners necessary to operate your account. We do not sell your data to advertisers or marketing aggregators.

Your Rights and How to Exercise Them

You may request access to, correction of, or deletion of your personal data at any time by contacting our privacy team. Requests are acknowledged within 48 hours and actioned within seven business days where local law permits.

Frequently Asked Privacy Questions

The questions below cover the most common concerns account holders raise about data collection, storage, correction and deletion on keralalottery.asia. If your question is not answered here, our privacy team is reachable through the contact paths listed above.

We collect your name, email address, mobile number and the payment identifier you use — such as your UPI VPA or Paytm-linked number. We do not collect your UPI PIN, bank password or any credential managed by your payment app.

We retain your account data for the period your account is active plus the statutory retention period required under applicable Indian law. After that window closes, personal identifiers are securely purged from our systems on a rolling 90-day schedule.

Yes. Email our privacy team with your registered mobile number and a written request for a data copy. We will acknowledge your request within 48 hours and deliver the data summary within seven business days, where local law permits.

We share data only with payment processors — UPI, Paytm, PhonePe networks — and identity verification partners required to run your account. We do not sell, rent or trade your personal data with advertisers or marketing companies.

Submit a deletion request via email or live chat, quoting your account email or registered mobile number. We will confirm receipt within 48 hours and complete the deletion within seven business days, subject to any legal retention obligations.

We use session cookies for login continuity and analytics cookies to measure page performance. You can block or delete analytics cookies in your browser settings at any time; this will not prevent you from logging into your account.

Our system logs every login attempt by device, IP and timestamp. If we detect a login from an unrecognised device, we send an SMS alert to your registered mobile number immediately so you can take action on your account.

How keralalottery Handles Your Personal Data

Reach Our Privacy Team Directly

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Usage and Control

Account Access Security

Data Retention Policy

Third-Party Data Sharing

Your Rights and How to Exercise Them

Frequently Asked Privacy Questions

01 What personal data does keralalottery collect when I open an account?

02 How long does keralalottery keep my data after I close my account?

03 Can I request a copy of the data keralalottery holds about me?

04 Does keralalottery share my data with third parties?

05 How do I ask keralalottery to delete my personal data?

06 What cookies does keralalottery use and how can I control them?

07 How will I know if my keralalottery account data has been accessed without my permission?

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